FAQ & Help

product

an item I love is sold out! when will you be restocking it?
you can contact us at guestexperience@bluboho.com and we can try to track one down in the company for you. if one is not available we can add you onto a guest request list and contact you as soon as it’s back in stock!

how can I find out my ring size?
to find your fit, refer to our ring sizing chart. if you are near one of our locations our gals can size you in our shop.

what items are final sale?
some of our pieces are final sale. unfortunately, we are unable to issue refunds and exchanges on earrings, bridal/beloved pieces, sale items, pieces that have been engraved, special orders and gift cards.

I got my piece engraved, can I change it?
the engraving you’ve selected for your piece cannot be changed as these items are made to order. 

how should I care for my pieces?
check out our care and wear disclaimer here for everything you need to know!

I want to find out more information about a product, who can I reach out to?
you can email guestexperience@bluboho.com or call 647-347-8743 and one of our gals will answer any questions you have! 

packaging 

do you offer gift wrapping? 
every bluboho order is gift wrapped by hand by one of our beauties. if you’d like to further personalize your order, please send your request to guestexperience@bluboho.com or leave a comment in the “notes” section at checkout. 

billing 

what currency do you charge in?
we currently process orders and charge in Canadian currency. orders placed outside of Canada will be converted to your home currency through your banking provider. if you’re visiting from another country, try using xe.com to see latest currency conversions. 

shipping and orders

when are orders shipped?
orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and holidays.

what happens after I place my order? 
you will receive an order confirmation email once your order is confirmed. you will also receive a shipping confirmation email once your order is shipped out. 

where does bluboho ship to?
we ship internationally because we believe everyone around the world deserves a little bluboho in their life. if you want to know more information click here.

help! can i cancel my order? 

we get it, we all make mistakes. if you wish to cancel your order just reach out to us at guestexperience@bluboho.com. our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime) but we would be happy to look into your order and see if canceling is possible.

returns and exchanges 

do you guys allow for returns or exchanges? if so, how do they work?
we do! see our returns policy for more info.

gift cards

how does my gift card work?
gift cards purchased through the website will only apply to website orders. gift cards purchased at one of our locations are only applicable for in-store purchases. our gift cards have no additional processing fees and do not expire. happy shopping!

how do I use my online gift card online? 
if you have a online gift card you can enter the code at check out, just be sure to click the “apply” button. 

where can I purchase a gift card for your online store?
click the link here!

other

I need help with something that isn't listened above, how can I get in contact with someone? 
click the link here for emails and phone numbers!