REGIONAL OPERATIONS MANAGER

please note this is not a remote position

• location: head office and stores 
• availability: full time
• positions available: 1
• commitment: 12-month temporary contract 

About us

bluboho is on a mission to mark moments and tell stories through beautiful jewelry. We are a team of high achievers who love to create the unimaginable. We design and make all of our pieces right here in Canada using ethically sourced stones and recycled metals. Come work for a high-growth company where you get to have a voice, make decisions, set goals and achieve them. We can’t wait to meet you…

The Regional Manager of Operations oversees all aspects of store performance and is responsible for creating the overall vision for each store in their region, keeping our core values and culture in mind. In true bluboho nature, the Regional Manager of Operations has an entrepreneurial spirit like no other. Driving their region to own, meet and exceed sales and metric goals, and guiding their team in addressing and overcoming store performance challenges to achieve operational excellence. The Regional Manager of Operations will ensure their team is proactively building their sales and conversion by localizing and tailoring their merchandising to their customers’ wants and needs and maximizing profitability while maintaining a healthy balance sheet.

Who you are:

You can be found on game-day Saturdays, working the floor to lead your teams by example and identify patterns and opportunities within the business. As a leader of leaders - you enjoy the journey of developing extraordinary teams through your vision and goals, straight talk, and intentional listening. Naturally, you are drawn to guests and providing an unparalleled guest experience, and can provide expertise on key guest issues, team staffing and management, store operations and company policies and procedures. 

This individual will leverage their deep wealth of retail knowledge and their internal partners to solve problems and remove obstacles for their team, regardless of operational challenges or circumstances beyond their control. You have an innate ability to build and maintain cross-functional relationships to create solutions and plan for the future. This individual will brilliantly shift gears to respond to sudden changes or demands in the business and teaches their team how to pivot effectively, staying flexible to the ever-evolving retail landscape.

What you’ll be doing:

Guest Experience

• Developing a multi-store business through ensuring our unique guest and store experience are consistently exceeding guest expectations
• Managing the guest experience with Store Managers to ensure the same experience is replicated at each store for each of our guests

Ops

• Working closely with all internal partners to ensure guideline/procedures are followed and budgets are adhered to
• Coordinate in-store needs for new collection campaigns and events – i.e. new product launches, sales incentives, and peak season sales support;
• Establish and foster strong relationships with store management and store teams through regular store visits
• Maintain accurate and organized information and reporting at the store, and regional level
• Develop store-level strategies to support the achievement of each store’s financial, operational, and guest experience goals, while addressing each store’s unique strengths and challenges
• Develop strategy and support Store Managers in growing and strengthening the store network in the region, including community outreach and events
• Collaborate with our Marketing Team to assist with in-store marketing materials designed to help the team meet and exceed company sales goals, and maximize brand exposure and awareness
• Develop a growth plan and support the Director of Operations in growing and strengthening the store network in the region, including new store openings and pop-up opportunities

Sales

• Support your team in achieving and exceeding monthly, quarterly, and annual sales goals within region as specified by the Director of Operations
• Monitor results at store and regional level, and develop/implement action plans as required
• Communicate and collaborate with the store team to drive and grow business and review sales trends and seasonal projections with management, advising store management of potential challenges
• Update store teams on new product launches, advertising, technical information – i.e., utilizing all tools to maximize the sales potential
• Support Store Managers in setting sales and KPI goals, budgets, objectives, and marketing plans for their stores
• Create a business plan, budgets, and sales strategy for the short and long-term development and growth of the region

People

• Responsible for the performance and development of Store Managers through thoughtful recruitment, selection, onboarding, training, coaching, management, reviews, and performance management of the team
• Conduct regular and ongoing training, both informal in-store and formal regional training
• Motivate, coach and strengthen Store Managers as team leaders and business owners
• Provide timely feedback and follow-up, and approach difficult conversations as an opportunity for growth

What you’ll bring

Required:

• 5+ years of retail store management experience, with a strong operations background

• Ability to work a full-time schedule including varied hours/days including nights, weekends, and holidays as needed
• Willingness and ability to travel
• Self-starter with strong interpersonal, communication, organization, and follow-through skills
• Passion for a unique guest experience
• An ability to integrate a fun, mindful and positive working atmosphere
• Communication that is lead with honesty and kindness
• Highly motivated, able to set priorities and react accordingly
• Ability to work with all levels of organization to build partnerships
• Ability to promote cross functional relationships that encourage a multi-store team environment – a ‘one team’ mindset

Preferred:

• Bachelor’s Degree in Business considered an asset
• Experience working in a retail luxury goods or fine jewellery organization

APPLY TODAY

if you’re as excited as we are, send an email to arbella@bluboho.com with a copy of your cover letter, resume and availability. please specify in the "subject" of your email which position and location you are applying for.

we look forward to meeting you! xo